This Privacy Policy document contains types of information that is collected and recorded by Shimmerlicious Pizza and how we use it.

Legal basis for data processing

Shimmerlicious Pizza shall process the personal data (eg. Name, surname, (delivery) address, phone no., email address) provided by you (also referred to in this privacy policy ”you” or the “client” or the “data subject”) the client, when ordering products and/or services through the application of the Provider (referred to in this Privacy Policy as the “application” or the ”solution”), and communicated by the Provider to the Controller, for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (following a request expressed by the client when using the application e.g. placing an order)

Your electronic contact details, provided in the context of selling a product or a service, may be used for direct marketing (unsolicited communications) regarding similar products or services.  To the maximum extent permitted by the legal regulations in force, the personal data processing for direct marketing purposes may be performed for a legitimate interest, taking into consideration there is a relevant and adequate relationship between the data subject and the Controller, the data subject being/becoming a client of the Controller.  The legitimate interests pursued by the Controller through the direct marketing communications, mainly are the possibility of keeping the client updated with the activity of the Controller

Purpose for personal data collection

  • The provision of the personal data is a contractual requirement.  The refusal to provide (certain) (personal) data will lead (as consequences of not fulfilling the obligation to provide respective data) to the impossibility of (fully) using the application and/or certain functionalities of the application and/or to the impossibility to order and/or to buy and/or to pick-up and/or delivery of products and/or services, as the case may be
  • Without affecting the generality of the foregoing and for the sake of clarity:
    • In case the data regarding the location were the products has to be delivered are not provided, the products cannot be delivered;
    • In case the email address is not provided, we cannot send you any information about confirmation or reject of the order or about the missed orders and/or other information regarding your order and the communications with you cannot be performed;
    • In case the name and surname are not provided, we will not have the minimum identification data to have a valid agreement with you and also your order will not be processed and we won’t be able to send you the information about confirmation or reject of the order or about the missed orders
    • In case the phone number is not provided the Controller may not contact you back in a timely manner for order-related clarifications or delivery address clarifications, as the case may be

Possible recipients of personal data

Sending your data to different recipients and in different (third) countries, recipients that are processing the personal data for (compatible, related and correlated purposes with) the purpose of executing the contract you have with the Controller, namely: delivery providers, printing providers, Point-of-Sales billing providers, loyalty program providers, etc.

Also, without affecting the generality of the foregoing and for the sake of clarity, the following information, will be transmitted to the following categories of recipients, for the following purposes:

  • Your details, namely: last name, first name, email address, phone number, delivery address (if relevant), provided together with the details of your order, on the electronic way (excluding the details of the payment card, if you have chosen the online payment process) will be (re)transmitted through email messenger operators to the Controller and back to you, to your email address, in order to process the order and in order to offer you the relevant notifications regarding the information about confirmation or rejection of the order or about the missed orders and about the delivery of your order.

Storage period for personal data

The personal data will be stored for 1 year but not less than the period provided by the legal regulations in force.  The personal data will be (mainly) stored in order to execute the agreement, and additionally, specifically and without affecting the generality of the foregoing, the email address and the phone number (as and if the case may be) will be stored for direct marketing purpose


The Controller’s website and web application may use “cookies”

Some websites store small amounts of data on your computer or mobile phone called 'cookies' to remember if you've been to the website before. They also allow you to use online services more easily.

Cookies mean the website can recognise your device (your computer or mobile phone) if you return to the same website.

A cookie often includes a 'unique identifer', which is a randomly-generated number. This is stored on your device's hard-drive. Many cookies are automatically deleted after you finish using a website.

Cookies are not programs or applications, and do not collect information from your computer.

Websites use cookies for a number of reasons:

  • understanding what visitors to the website want to use: cookies are used to see how many people are looking at specific webpages. This can help organisations to make their websites more useful.
  • remembering your selections or preferences when looking at information, or using a service: cookies can allow websites to improve the service you receive and archive what is not used. For example, you could tailor a news website's homepage to only show news from topics you are interested in. The cookie would 'remember' this and the website would present the information you want to see next time you return to it.
  • enabling you to complete a task without re-entering information you've already given before: some services need to store a cookie in your computer for them to work.

Cookies are sent to your browser by a website, and then stored in the cookies directory on your computer. Your browser may be Microsoft Edge, Google Chrome, Firefox, Opera Safari or any other browser.

To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as you do to use the Internet), then clicking on 'help' and then 'about'. This will give you the information about the browser version you are using.

To find out how to allow, block, delete and manage, consult your browser's built-in or online help guide for more information.

For information about how to reject cookies on your mobile phone's web browser, see your handset manual.

We use the following cookie categories on our web based application:

Category 1 - Strictly Necessary Cookies

These cookies are essential in order to enable you to move around Controller's web application and use its features, such as accessing secure areas. Without these cookies services like shopping baskets or e-billing cannot be provided

Category 2 - Performance Cookies

These cookies collect information about how you use the Controller’s web application — for instance, which pages you go to most, and if they get error messages from web pages and/or the web application.These cookies don’t collect information that identifies a visitor.  All information these cookies collect is aggregated and therefore anonymous.  It is only used to improve how the Controller’s website(s) and/or the application works.
As 3rd party cookies in this category we use Google Analytics, a service which transmits website traffic data to Google servers in the United States.  The reports provided by Google Analytics help us understand website traffic and webpage usage.  Google Analytics does not identify individual users or associate your IP address with any other data held by Google

Google Analytics: For more information about Google Analytics cookies, please see Google's help pages and privacy policy 

Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser here

Category 3 - Functionality Cookies

These cookies allow the Controller’s web application to remember choices you make while browsing and/or using the application (such as your user name, language or the region you are in) and provide enhanced, more personal features.These cookies can also be used to remember changes you have made to text size, language and other parts of web pages that you can customize.  The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Controller’s websites.

For reliable review of your order status, on-screen on the application, in real-time, and also for easy reordering, your data may be saved on your device, serving a cookie locally.

Category 4 - Targeting cookies or advertising cookies

These cookies will usually be third-party cookies, although if a user is visiting the advertising network’s own website it is technically possible these could be first party. They will always be persistent but time-limited cookies.  These cookies can be associated with services provided by the third party but this is not always the case.  These cookies contain a unique key that is able to distinguish individual users’ browsing habits or that can be translated into a set of browsing habits or preferences using information stored elsewhere.  Generally speaking, the privacy statement should indicate if the cookie is being used as part of an advertising network.  Cookies may also be used to limit the number times a user sees a particular ad on a website and to measure the effectiveness of a particular campaign.
Examples include:

  • Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user.  The site the user is visiting need not actually be serving adverts, but often this will also be the case.
  • Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user’s social network, providing maps or counters of visitors to a site.

By default, this website, web ordering application and its originating website URL are not serving Category 4 cookies.  However, it may be possible to order online from other websites that frame-in or facilitate access to the online menu and web application.

Therefore, please always check the cookie policy of the visited website from which you initiated an online ordering session in order to find out if any Category 4 cookies are served and which is the way to opt-out or opt-in for them, as the legal case may be.


Except otherwise required by the mandatory legal regulations in force, the Controller reserves the right to update and change the Privacy Policy from time to time without specific notice.